eZedia Online Store

Customer Service

Shipping Information Has my order shipped? Do you ship to my country? I live outside the US. Do I have to pay customs fees? Can I change my shipping address? Can I change my shipment method? Has my order shipped? eCD orders are shipped promptly - within two business days via First Class/Airmail. Before contacting us on the status of your eCD shipment, we ask that you allow 2-3 weeks for domestic purchases and 3-4 weeks for international orders. Do you ship to my country? eSellerate ships to all countries except those with trade sanctions in place with the United States. I live outside the US. Do I have to pay customs fees? If you live outside the United States, custom and tariff fees may apply according to your countries import laws. These fees are not collected by this company, and this company does not have control of these fees. Can I change my shipping address? Unfortunately, you can not change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account. Can I change my shipment method? Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.