eZedia Online Store

Customer Service

Download Information How do I re-download software that I have already purchased? How do I download? Where do I download the file? What will happen when I download? What happens after I download? How do I get my serial # or unlock codes? My serial # or unlock code is not working? What if the download stops before it is complete? I have finished downloading where do I find it? How do I re-download software that I have already purchased? To re-download software, go to eSellerate After-Sales Services. You are allowed up to 3 attempts. How do I download? You can download by clicking the 'Download Now' button on your order information page. Where do I download the file? You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop this will be easier for you to install the product once you have completed the download. What will happen when I download? Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%. What happens after I download? After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation. How do I get my serial # or unlock codes? If your product has a serial # or unlock code, you can find this identifier in your confirmation e-mail. You can also retrieve your serial number or unlock code by viewing the details in eSellerate After-Sales Services. My serial # or unlock code is not working? First, make sure you have the correct serial # or unlock code. You can retrieve your serial # or unlock code from eSellerate After-Sales Services. If it is still not working please contact eZedia Support. What if the download stops before it is complete? To re-download software, go to eSellerate After-Sales Services. You are allowed up to 3 attempts. I have finished downloading where do I find it? The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer. If you know the filename, you can do a search on your computer for it. Do not rename the file you're downloading, it may cause installation problems.